121Offer Online Auction

this is just test.

Most buyers are honest and reasonable, However this is not always true.


Check The Buyer's Feedback
Feedback it's a great way to see if your buyer has agood trading history.

Don't Ship Until Payment is Received
Wait until payment has been received, confirmed, or cleared, before shipping any item(s).

Overpayment
Do not accept a check payment exceeding the sale amount. This could be a scam, particularly if the buyer requests a refund for the overpayment.

Insurance
Offer insurance for high value items to protect the buyer and yourself.

Tracking Number
Keep a record of the tracking number if you use it.

Payment Methods
Be careful of buyers offering bank wire transfer payments. Accept cash and personal checks at your own discretion. The best methods of payment from the view point of the customer are through companies such as Moneybookeror PayPal.

Fraudulent Emails
Never respond to an email requesting account or credit card information. This is called phishing.

Off-Site Trading
If you sell outside of 121Offer this is a violation of our policy, Your will not be able to rate transactions or have the documentation needed after the sale should issues arise.

If you have any questions, please visit our Frequently Asked Questions.


Still can't find an answer?

You can reach customer service via email or using our Contact us form this will result in the quickest response time We do not offer phone support at this time.

Here's a step-by-step guide to listing an item for sale by auction, offer or buy out. Most steps are the same for all types of listing.

1. Start by clicking on the Sell link on the main navigation bar.

2. Choose whether you would like the item listed on the main auction site, in your shop only (if you have one) or in both locations. Note that shop-only items will only be visible to visitors to your store.

3. You now need to specify the Item Details. Once you have done this, click Next Step to continue.

• Choose Listing Type, In most circumstances a full listing is more suitable. If you find that many of the options.

• Choose a main category for your item. a list of appropriate sub-categories will be displayed until no further detail is possible. You may select an additional category for your item if you wish. Some items fit naturally into more than one category, and having an additional category can help more users find your item.

• Enter a title for your item. This will be displayed in category listings and search results.

• Enter a description of your item. Generally, the more detail you can provide, the better.

4. The next stage is to configure the settings for your item.

• Auction Type Choose between standard (listing one item) and Dutch (listing multiple, identical items).

• Currency Choose the currency you wish to use.

• Quantity Specify how many items you are selling.
  

• Auction Starts At Specify the starting bid for your auction.

• Enable Reserve If you would like a reserve price, check this box. A reserve price prevents an item selling below a certain price, regardless of how much the final bid is for.

• Reserve Price Enter the reserve price if applicable.

• Buy Out price A Buy Out price enables bidders to buy your item instantly - without having to wait for the auction to end.

• Offer Range If you are willing to accept offers for your item, specify the price range you are prepared to consider.

• Bid Increment This controls how much more each bid is than the previous bid. In most circumstances the default choice will be suitable.

• Item Featuring This allows you to promote your item more widely - choose any combination of featuring you would like.

• Start Time Allows you to choose to start your auction now, or at a later time.

• End Time Choose the duration of your auction - from a standard range of options or by specifying a specific future date.

• Private Auction If you would like to hide user ids of bidders from other users, select a private auction. Bidders' user ids will still be visible to you, the seller.

• Accept Swap Offers Indicate whether you are prepared to swap your item for a suitable alternative.

• Item Condition Use the drop-down menu to specify the condition of your item.

• Images Upload up to 4 images of the item you are listing. Files can be uploaded from your computer or from another website.

• Auto Relist Enable the automatic relisting of your item. You can choose to have it relisted only in the case it does not sell and can specify how many times it will be automatically relisted.

• Location Confirm the location details of your item. By default, this will be set to be the same location your user is registered at.

5. The next step is to specify shipping and payment details for your item.

• Shipping & Payment Details Specify whether the buyer or seller should pay for postage. Specify the postage and insurance costs. Indicate whether you will post the item overseas.

• Direct Payment Check the box next to each of the direct payment methods that you will accept.

• Offline Payment Check the box next to each of the offline payment methods that you will accept. Note that you, the buyer, should be equipped to handle these payment methods yourself.

6. Preview your listing - see how it will look to buyers and make any changes necessary using the Previous Step button.

You can also choose to Save As Draft - this will save your listing and allow you to return to it later.

If you are happy with the listing, press the List button to publish the listing. You will then see a message confirming that it has been accepted and informing you of the fee for the listing

Use the automated username/password retrieval system by clicking on the "Lost Password or Login Name" link on the login screen.

The Personal Information section allows you to view and edit your personal details. The information on this page is exactly the same as the information you provided when you registered as a user.

To change your personal information, go to Member Area and then click the Personal Information link.

Once you have made any changes necessary, just click on the Update button at the bottom of the page to save your changes.

If you find a bug, you can report it without any registration, Please try to explain exactly what you were doing when you received the error.

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Use the form below to share your ideas and suggestions what kind of new features would you like to see on 121Offer. But please note, lots of other features are also planned and it can't be guaranteed that the new feature will be implemented within a short time.

	Email Address:
	Choose One: Select TypeNew Look and Feel for the SiteNew Category/Sub-categoryNew FunctionOther Suggestions
	Your Suggestion:
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If you have already regsistered but didn't recieve your confirmation then simply enter your email address below and we'll resend the confirmation email to your inbox. In some cases your mail spam filter may have removed the confirmation email so check your spam folder and make sure you add the 121Offer E-mail address to your addressbook so it doesn't get filtered in the future.

Submit your E-mail address and a confirmation email will be sent to you.

Email Address:
	Please enter the number displayed above

To search for an item You can either “browse” or “search” .

Search
If you looking for a particular product, searching can help you find it fast.

• type a keyword into the search box which appears at the top of every page just under the navigation bar

Browse
If you're not sure what you're looking for.

• click one of the category name “browse” which appears at the top of every page just under the navigation bar to find an item by subject

These terms and conditions ("the Terms and Agreements") govern any person (the "User") browsing or use of the website at http://www.121offer.com. The Terms and Agreements applies between the User (whether an individual or legal person) and 121Offer. Welcome to 121Offer is a great place for buyers and sellers to come together and trade almost anything, 121Offer auction marketplace was launched to bring real people together to buy and sell within a safe and secure environment, and these Terms help to promote trust among you and other users of 121Offer. As a condition of your participation in the 121Offer services (the "Services"), you ("User") agree to abide by the Terms of this User Agreement ("Agreement"). By accessing the pages or the information contained on the 121Offer web site located at http://www.121offer.com ("our Site") through any service, or by using the Service in any manner, You agree to be bound by the following Terms. You may review this Agreement at any time by clicking on the Terms and Agreements link at the bottom of any page. Modifications of Terms: 121Offer reserves the right to make changes to our Site, this Agreement, with or without notice. Therefore, it is recommended that You regularly visit this page and familiarize Yourself with the latest version of this Agreement. Your continued use of our Site will signify Your acceptance of any revised Terms. Unless otherwise stated, all amended terms shall be effective upon posting to our News & Announcements. This Agreement was last updated on January 1, 2010. Access Eligibility: Our Service is available only to individuals who can form legally binding contracts under applicable law. Without limiting the foregoing, our Service is not available to Children (persons under the age of 18) or to temporarily or permanently suspended members of 121Offer. If You do not qualify, please do not use our Services. Additionally, 121Offer reserves the right to refuse access to, or use of our Site to anyone, at anytime, in its sole discretion. Registration: You may browse the Site for free and without registering. However, You must register on the Site ("Registration") to use our Services. During Registration You will be asked to provide information such as Your name, address, telephone number and email address. You will also be asked to create an account consisting of a User ID and password ("Your Account") to identify yourself in future visits to the Site. It is YOUR responsibility to maintain the confidentiality of Your User ID and password and You agree to accept responsibility for all activities that occur under Your Account. You may not transfer, assign or sell Your Account to any third party. All of the information that You provide during Registration is collected according to the terms of our Privacy Policy available at http://www.121offer.com/main-privacy . You must provide accurate and current information to us. If you provide any false information or incomplete during registration, 121Offer has the right to suspend or terminate your account. Any activites that are illegally carried within the site will be reported. Fees: Joining 121Offer is free; however, 121Offer charges fees for various Services offered through our Site. Our Fees and Credits is available at http://www.121offer.com/main-fees You agree that You are responsible for paying all fees, including any and all applicable sales,VAT and other taxes or duties associated with using our Service and the Site. We reserve the right to change or discontinue, temporarily or permanently, some or all of our Services at any time with or without notice. In the event we introduce a new service, the fees for that service are effective at the launch of the service. We may also choose to temporarily lower the fees for our Services for promotional events (for example, free listing days), and such changes are effective when we post information about the promotional event on the Site. Additionally, we may change our fees for our Services at any time and in our sole discretion. Except for the foregoing fee changes, our changes to the Fees are effective after we post the changes on our News & Announcements. 121Offer: Our Site acts as an open marketplace for users to buy and sell goods with other users. 121Offer only provides a service and is not involved in any transaction between buyers and sellers who use our Site. There are risks that You assume when dealing with foreign nationals or those who may be acting under false pretenses. You agree that all of these risks are borne by You, and not 121Offer. We do not control the behavior of users on the Site or the information provided by other users that is made available through our Site. As a result, 121Offer does not guarantee or endorse the authenticity, quality, safety, or legality of any items offered or sold, the truth or accuracy of any listings, or the ability of sellers to sell items or of buyers to buy items. We cannot assure that all transactions will be completed. Additionally 121Offer does not guarantee the ability or intent of users to fulfill their obligations in any transactions. For every transaction that is commenced through our site, You must make your own independent determination regarding the statements, Product descriptions or the representations of the other party and the party's ability to pay for or deliver the good's. Please use caution, Common sense, And practice safe trading when dealing with other users or otherwise using the site! Safe Trading: Because user authentication on the Internet is difficult, 121Offer cannot and does not confirm each user’s purported identity. Thus, we have established a feedback system to help You evaluate the user with whom You are dealing. We also encourage You to communicate directly with potential buyers or sellers through the features available on our Site. Listing Restrictions: 121Offer prohibits the listing or sale of any item that is illegal to sell under any applicable law, including but not limited to. Counterfeit items of any kind Credit cards Drugs and drug paraphernalia Fireworks Government IDs and licenses Human parts and remains Lottery tickets Mailing lists and personal information Stolen property Surveillance equipment Tobacco Selling: You must have the legal authority to sell the goods that You are listing for sale on our Site. You must describe Your item and all terms of sale in Your listing. You are obligated to complete the transaction with the other party unless the transaction is prohibited by law or this Agreement. You are also responsible for payment of the transaction fee as set forth in the Fee Policy. An offer to sell may be retracted at any time prior to its acceptance. Please refer to our Non-Paying Buyer guidelines. Buying: If You make bid (or You use our Buy It feature), You are obligated to complete the transaction with the other party and to be bound by the terms and conditions specified by the seller, unless the transaction is prohibited by law or this Agreement, the seller materially changes the item’s description or the item does not conform to the seller’s description, or a typographical error exists in the listing information which materially affects the terms of sale. An offer to buy may be retracted for any reason at any time prior to acceptance by the seller. User Information: Is defined as any and all information or data You provide to 121Offer during the Registration, and through any interactive feature of the system, including email. You represent and warrant that Your User Information is not false, inaccurate, incomplete or misleading, is not fraudulent and does not involve the sale of counterfeit or stolen items, does not infringe any third party’s copyright, patent, trademark, and does not contain child pornography, does not contain any viruses, Trojan horses, worms, or other computer programming routines that are intended to damage, detrimentally interfere with. You agree not to make use of any other user’s User Information other than as necessary to complete any transactions in which You and the subject of the User Information are involved. Use Restrictions: Our Services may be used only for lawful purposes. Transmission, posting, distribution or storage of material or conduct in violation of any law. This includes without limitation any unauthorized use of material protected by patent, copyright, trademark or other intellectual property right, material that is obscene, defamatory or libelous, constitutes an illegal threat, violates rights of privacy or publicity or violates export control laws. You agree to comply with any applicable laws related to your buying and selling activities. You agree not to use the Site in any manner that violates, or proposes a transaction which, if consummated, would violate any Laws, expose 121Offer to civil or criminal liability, or violates this Agreement. You agree that You are solely responsible for obtaining all necessary licenses and permissions necessary for Your transactions and for verifying that other Site users with whom You transact do the same. You agree that You will not use any information on our Site or any information You learn about any buyer, seller or other user for any purpose whatsoever beyond those necessary to complete transactions on our Site. Any action designed to undermine the system and to alter Your user profile or the profiles of others is strictly prohibited. You further agree that you will not use any robot, spider or other automated device, process or means to access the Site, and that you will not otherwise engage in any copying of the Site for any commercial purpose. Compliance with Intellectual Property and Rights of Publicity Laws: You agree not to link to any third partyes web site or any file or data on a third party web site without that third party’s permission. You agree that You will not use any automatic or manual process to monitor or copy any portion of the Site without 121Offer’s prior written permission. You agree not to use the Site in any manner which violates, or proposes a transaction which, if consummated, would violate the trademark, copyright, patent, trade secret, trade dress, publicity or privacy rights or other proprietary rights of 121Offer or any third party. When accessing the Site or using 121Offer services. You agree not to upload, download, display, perform, transmit or otherwise distribute any information, content, goods or merchandise in violation of any third party copyrights, trademarks or other intellectual property or proprietary rights. You agree to abide by such laws regarding copyright ownership and use of intellectual property, and You shall be solely responsible for any violations of any relevant laws and for any infringements of third party rights caused by any information, content, goods or merchandise You provide, transmit, distribute or sell, or that is provided, transmitted, distributed or sold using Your User ID. The sale of unauthorized, counterfeit or replica products is prohibited, and the use of a third party’s trademark in connection with non-genuine goods is prohibited. The burden of proving that any User Content does not violate any laws or their party rights rests solely with You. If You are identified as selling unauthorized goods. Violation: 121Offer may investigate reports of abuse or misuse and, if appropriate, limit or prohibit Your use of the Site or modify Your user profile to reflect its determinations. You agree that 121Offer may access Your account and records on a case-by-case basis to investigate complaints or allegations of abuse, infringement of third party rights, or other unauthorized use of the Site. 121Offer does not intend to disclose the existence or occurrence of such an investigation unless required by law, but 121 Offer reserves the right to terminate Your account or Your access to the site immediately, with or without notice to You, if 121Offer believes You have violated any of the Terms of Use, furnished 121Offer with false or misleading information, or interfered with use of the Site by others. All determinations are final and are made at 121Offer sole discretion. In agreeing to these Terms, You agree to participate in investigations and be bound by 121Offer’s determinations. If 121Offer, in its sole discretion, determines that a violation of this Agreement has occurred, or if 121Offer believes that Your actions may cause legal liability for You, our users or us, 121Offer may take any actions or pursue any legal remedies that it believes are necessary or prudent, including, but not limited to, issuing a warning, filing a complaint, deleting any listings, advertisements or offending material from our Site, suspending or canceling Your Account, releasing User Information, filing a report with the appropriate authorities and/or excluding any person(s) who may have violated any Terms of this Agreement. 121Offer may cooperate with any investigation by any Federal, State, or local body or any court or tribunal. Such cooperation may be with or without notice to You. 121Offer will take each reported account into consideration during the investigation process before making a decision. Disclaimer of warranties: You agree that use of our service is at your sole risk. The site and our services are provided "As Is" and "As Available" And without warranty or condition of any kind. Affiliated Sites: 121Offer has no control over, and no liability for any third party websites or materials. 121Offer may work with a number of affiliates whose Internet sites may be linked with the Site. Because neither 121Offer nor the Site has control over the content and performance of these partner and affiliate sites, 121Offer makes no guarantees about the accuracy, currency, content, or quality of the information provided by such sites, and 121Offer assumes no responsibility for unintended, objectionable, inaccurate, misleading, or unlawful content that may reside on those sites. Similarly, from time to time in connection with Your use of the Site, You may have access to content items (including, but not limited to, websites) that are owned by third parties. You acknowledge and agree that 121Offer makes no guarantees about, and assumes no responsibility for, the accuracy, currency, content, or quality of this third party content. Copyright: All contents of Site are: Copyright © 2010 121Offer.com. All rights reserved. No part of this web page may be reproduced in any way, or by any means. Use of this Web site constitutes acceptance of the Terms and Privacy Policy. No License: Nothing contained on the Site should be understood as granting You a license to use any of the trademarks, service marks, or logos owned by 121Offer or by any third party. Acknowledgement: By using 121Offer service or accessing the site, You Acknowledge that you have these terms and agreements of use and you agree to be bound by them.

Your reputation provides an indicator of how much trading you have done on the auction site and allows other buyers and sellers to get an idea of your trustworthiness and experience.

Wherever a user id appears, the reputation for that user is also shown.

Click on the reputation to see full details of that user's reputation.


How we calculate feedback

We take the total number of positive and neutral comments left and divide it into the same number plus the number of negative comments.

Standard bidding
Standard bidding is the most common way to bid on an item, and is exactly the same as the process used in real-world auction rooms. You bid the minimum amount needed to outbid the current high bidder.

Proxy Bidding
A Proxy bid means that you bid an amount that is higher than necessary. The auction software will raise your actual bid to the minimum necessary, but will remember your maximum. If someone else comes along and tries to outbid you, the auction software will automatically place additional bids on your behalf up to the value of your proxy bid. This means you can stay on top of the bidding without having to be near a computer.


Here's how you do it

1. Find the item you'd like to bid on - either by browsing the categories down the left of your screen, or by using the search box just below the navigation bar.

2. To place a bid, enter your chosen amount into the "Place Bid" field in the item listing.

• Click the Place Bid button to continue.

3. The bid confirmation screen will display the minimum bid needed (standard bid) and will allow you to adjust your bid accordingly.

a. If you wish to place a standard bid, adjust your bid to match the Minimum Bid value shown
b. If you wish to place a proxy bid, enter your maximum bid into the Your Bid field

4. You will now see confirmation that you are the high bidder or a message telling you that you have been outbid, or that you bid is below the reserve price.

You can place as many bids as you want on an item.

To create a new Wanted Ad

1. Go to the Wanted Ads page and click the [Submit Wanted Ad] link or go to the Wanted Ads section of your Members' Area click on the »Add New link.

2. In the Main Category section, click on Modify to open the category selection dialogue box

• Click on the category you would like to use for your Wanted Ad

3. Enter a title and description for the advert, and then choose how long you would like it to run for from the Duration drop-down menu. You can also upload any Images you wish to include in the Wanted Ad

4. Check your location details are correct and click Proceed to post your wanted ad

• You will the be shown confirmation that it has been accepted and billed to your account

121Offer allows you to place Wanted Ads for items you are looking for, You can create these by going to the Wanted Ads section of your Members' Area.

• To see a list of your open or closed ads, go to the Wanted Ads section of your Members' Area click on the »Open link.

Spoof or "phishing" emails and websites are becoming an increasing problem for unsuspecting internet users. Spoof e-mails claiming to come from 121Offer or other popular websites. These e-mails are generally known as 'spoof' or 'phishing' e-mails. The people who send these e-mails hope that unsuspecting recipients will reply or click on a link contained inthe e-mail and then provide sensitive personal information such as passwords, credit card numbers or bank account details.

To protect yourself

• Always remember that 121Offer will never ask you for your private information, such as credit card information or your account password, in an email.

• The email address that appears in the ‘from’ field of an email is not a guarantee that the email came from 121Offer it says it did.

• Fraudsters are unlikely to know your real name, so the email may address you in vague terms, eg ‘Dear Valued Customer’.

We sure you've heard the expression, ‘If something sounds too good to be true, it probably is.’ Apparently the old adage still applies: If a deal seems too good to be true, it is probably a deal that you should pass up or If you are unsure about any aspect of the item you are purchasing then at least contact the seller. Good sellers will always be happy to answer reasonable questions.

Check The Seller's Feedback
Feedback is a way for previous customers to rate the seller and this is worth checking prior to purchasing an item. Feedback it's a great way to see if your seller has agood trading history.

Check The Item(s)
Review the description, pictures, delivery cost and the normal retail price of the goods. Ensure you know what you are buying.

Check How To Pay
Online payments are necessary and usually safe but only if you choose the right method and take care to protect yourself. You need to check what form of payment the seller will accept and whether there will be any associated costs. Never Pay With Cash! The best methods of payment from the view point of the customer are through companies such as Moneybookeror PayPal. is another secure way of making payment. Using the companies above will also ensure that the seller will not see your credit card number and details. By paying via Credit Card you will be entitled to additional protection subject to your card issuers Terms & Conditions.

Check Your Bid
How much are you willing to pay? Consider any add costs such as delivery etc. and then if you are still happy with it place your bid. Remembering that if the bid is accepted then you will be expected to complete your side of the deal and pay.


What to do if you have a complaint?
If you are experiencing problems with transaction.

Firstly try to resolve any issues directly with the seller. This will be by far the quickest method but may sometimes not be possible.

If the seller is not responding then you should contact either your credit card issuer or Payment Provider such as Moneybookers, Paypal etc. You may be able to recover any monies paid - this will obviously depend on the circumstances.

The OFT (Office of Fair Trading) will consider complaints from consumers about traders, but please note that they are unable to seek redress or compensation for individual cases. The OFT can provide guidance on whom to contact for help though - You can contact them on 08457 22 44 99, or email enquiries@oft.gsi.gov.uk

If you discover that something you bought on auction has been falsely described then you may wish to contact Consumerline on 0845 600 62 62.

If you believe that you have been a victim of criminal fraud then you may wish to report it to the Police. You can report it online by visiting the following site - http://www.police.uk/

Registering to use 121Offer is very quick and simple, and uses an email confirmation process to avoid fraudulent or spam sign-ups.

1. Start by going to the home page of your auction site and clicking on the register link on the navigation bar

2. Enter your details into the registration form (note: Date of birth must be entered in the format DDMMYY, with no other characters)

3. Click on the Register button and the bottom of the form to complete your registration. You will now be sent a confirmation email

4. Check your email for the 121Offer confirmation email. When you receive this, click on the link it contains to complete the registration process

5. You can now login to 121Offer auction site and begin buying and selling

You can see full details of your reputation and the comments you have received in the Members' Area.

Some sellers allow potential buyers to make an offer to buy their items, to avoid having to wait for the auction to finish.

If a seller is open to offers, you will see a logo like this in the item listing.

The Make Offer section of the listing also contains information about the price range in which offers can be made.

1. If you would like to make an offer, click on the icon.

2. On the Make Offer page, enter the amount you would like to offer (Remember - your offer must be in the price range specified).

3. Click Proceed to continue and your offer will be confirmed and submitted to the seller.

A customer's login and password are compromised. This occurswhen a customer logs into a site designed to look like a genuine website. Personal details such as full address, date of birth, mothers maiden name, credit card numbers, bank account details are requested and supplied by the unsuspecting customer. The fraudster is then able to either 'hack' into the account or/and open an account using the 'stolen' identity.

After logging in, you will be taken to the Members' Area. This gives you access to all of the main functionality of the auction system.

The main areas of functionality in the members' area are

• Messaging - send and receive private messages about auction items


• Bidding - this section gives you an overview of your current auction activity
  
  • Current Bids
  • Won Items
  • Invoices Received
  • Watched Items
  • Favourite Stores

• Selling - Manage your selling activities


• Reputation - view the feedback you have given and received for each item you have bought and sold


• About Me - create your own "About Me" page, to enable other members to find out a little more about you and your interests


• My Store - setup and configure your own "stores" - a private shop where only your items are listed


• Wanted Ads - view your current and closed Wanted Ads and create new Wanted Ads


• My Account - view and modify your account details and carry out other administrative tasks

Leaving comments for other people is a simple process.

1. After you have completed a transaction, go to your Members' Area, and click on the »Leave Comments link and you will see a list of auctions for which you need to leave comments.

To leave a comment, click on the Proceed link at the right of the screen.

3. Select a suitable rating - from positive, neutral, and negative, enter comments you would like to make into the comments field. When you are finished, click on Leave Comments to store your comments and rating.

4. If you now return to the auction item, you will be able to click on the other user's reputation and see your comments in their reputation information.

Instead of monetary offers, some sellers will accept Swap Offers - offers of an item of appropriate value in exchange for the item being sold.

The swap offer process works in a very similar way to the standard Make Offer process.

1. If the seller of the item you are interested in accepts Swap Offers, you will see an entry like this in the item listing.

Swap offers are accepted for this item. [ Make an Offer ]

2. Click on the Make An Offer link and enter a description of the swap you are proposing

3. Click Proceed and you will see a confirmation message confirming that your swap offer has been passed to the seller.

Here are most common scam / fraud.

False Adverts:
Using trading accounts set up with false identities. Any member of an auction site is able to place an advert offering an item for sale.These frauds are simply committed by fraudsters placing adverts to sell items that they do not have or they have no intention of selling. The 'buying member, having won the auction, will then transfer money into an account specified by the fraudster with no item of property being exchanged.

Second Chance' Fraud:
Scammers are impersonating sellers in an attempt to hoodwink users of the online auction site into handing over payment for non-existentgoods. If the person who wins an auction on the site fails to buy the goods,the second highest bidder of an auction may be offered the option to purchasegoods at his / her offer price. In some cases fraudsters are e-mailing the second highest bidder claiming the winner has 'pulled out'. The fraudster requests themoney is paid direct into an account and victim does not receive the goods.

Shill Bidding:
Method by which an auctioneer bids on his or her own auction to inflate the price.

Failure to ship merchandise:
The merchant takes your money and runs, leaving you nothing but a lighter wallet for
your troubles.

Failure to pay:
Through the use of fake money orders, bounced checks, stolen credit cards, or a number of other techniques, the buyer gets the goods and leaves the merchant with nothing in return.

Piracy and counterfeiting:
The sale of pirated music and software or counterfeit art, phony jewelry or gems, and forged collectibles.

The "Buy and Switch":
The buyer gets the merchandise and returns a similar item that has been damaged, or a fake, with the claim, "It isn't what I expected." The seller refunds their money, and is left with broken and unresellable product.

Fee stacking:
Fees, usually "related" to shipping costs, are added to the cost after the sale has been made.

Loss or Damage Claims:
Not always fraudulent. After all, things do get broken in transit. Often these claims are a result of the buy and switch, or careless handling by the buyer.

• Never give out your password to anyone.

• Choose a strong password and change it often.

• Avoid using the same password for other accounts.

• Use a login name for the auction site that is different from your email address.

• Be very wary about giving out personal information, especially your auction site password. You may need to give some personal information to a seller or buyer once you have sold or won their auction, for example a delivery address, but remain conscious of the risks and don’t give more information than you need to.

• Be wary of phishing emails. These may appear to be from 121Offer but are really from criminals trying to get your personal information

• If you think your account has been compromised or taken over, the easiest way to regain access "Lost Password or Login Name" Pease take action immediately Contact us as soon as you think that your account may have been compromised.

• Always make sure you are using a secure internet connection to change or access your personal information. Look for ‘https’ at the beginning of the address and the padlock symbol.

• Check that communications between buyer and seller are not being blocked by spam filters by checking your spam folder regularly.

Some sellers allow items to be purchased instantly at a fixed price, regardless of any auction bidding that has taken place. This feature is called Buy Out.

You will see this logo in item listings offering the Buy Out facility.

The Buy Out price will be stated directly below the Buy Out logo.

1. To purchase an item with Buy Out, click on the Buy Out logo.

2. You will be taken to a confirmation page showing the Buy Out price, postage costs and payment methods for the item.

• Click Proceed if you are happy to continue.

3. Your purchase will now be confirmed and you will be able to pay the seller's invoice:

When you are ready to pay for the item, simply click on Pay With Direct Payment.

This will take you to a payment screen enabling you to choose you preferred payment method and make an instant payment for your item.

Once you have completed the payment, the payment status for the item will be updated in the Won Items table to Paid.